Privacy Policy

The personal information we collect depends on how you engage with our Site and services. "Personal information" refers to data that identifies, relates to, describes, or is linked to you.

When you visit our website, we gather specific details about your device, your interactions with the site, and the information required to process your purchases. Additionally, if you contact us for customer support, we may collect further details to assist you.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, enhance or optimise our services, comply with legal obligations, enforce our terms of service and protect the rights of our users, our platform and others.

In this Privacy Policy, "Personal Information" refers to any data that can identify an individual (including the types of information mentioned below). Please refer to the list below for more details about the Personal Information we collect.

Information You Provide Directly to Us

• Contact Information: Your name, address, phone number, and email.
• Order Details: Information such as your billing and shipping addresses, payment confirmation, email address, and phone number.
• Account Information: Your username, password, security questions, and other details required for account security.
• Customer Support Information: Any details you provide when communicating with us, such as messages sent through our services.
• Device Information: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and Site interaction details.

Certain features of our services may require you to provide specific information about yourself. While you have the option not to provide this information, doing so may limit your ability to access or use those features.

• Providing Products and Services: We use your personal information to deliver our services and fulfill our contractual obligations to you. This includes processing payments, managing orders, sending notifications about your account or transactions, creating and maintaining your account, arranging shipping, and handling returns or exchanges. Additionally, Shopify may match your account with other Shopify services to enhance your shopping experience. For details on how Shopify handles your information, refer to its Privacy Policy.
• Marketing and Advertising: Your personal information may be used for marketing purposes, such as sending promotional communications via email, text, or mail, and displaying advertisements tailored to your interests. This helps us personalize your experience on our Site and other platforms.
• Security and Fraud Prevention: We use your information to identify and address potential fraudulent, illegal, or harmful activities. Protecting your account credentials is your responsibility; please ensure your username, password, and other login details are kept secure. If you suspect unauthorized access to your account, contact us immediately.
• Customer Communication and Service Improvement: We use your personal information to provide customer support, respond to inquiries, and improve our services. This aligns with our legitimate interests in maintaining strong customer relationships and enhancing your experience with us.

We work with service providers to deliver our services and fulfill our agreements with you, as outlined above. For instance:

• E-commerce Platform: We use Shopify to operate our online store. To learn more about how Shopify handles your Personal Information, you can visit their Privacy Policy.
• Legal Compliance: We may disclose your Personal Information to comply with legal and regulatory requirements, respond to lawful requests such as subpoenas or search warrants, or protect our rights when necessary.

The categories of personal information disclosed include those outlined in the sections “How We Collect and Use Your Personal Information” and “How We Share Your Personal Information.”

Our Site uses Cookies, similar to many other websites. Cookies are small data files that help enhance your experience and the functionality of our Site.

How We Use Cookies

• Site Functionality: Cookies enable the smooth operation of our Site and remember your actions and preferences.
• Analytics and Optimisation: We use Cookies to analyse user interactions, helping us improve and optimize our Services. This is part of our legitimate interest in providing an excellent user experience.
• Personalised Advertising: Third-party service providers and partners may use Cookies on our Site to tailor products, services, and advertisements to your preferences both on our Site and across the web.

For more information on the specific Cookies used in conjunction with Shopify, please visit Shopify’s Cookie Policy.

Managing Cookies

Most browsers accept Cookies by default, but you can modify your browser settings to block or remove them. However, please note:

• Blocking or removing Cookies may affect the functionality of our Site, limiting certain features or causing services to work incorrectly.
• Disabling Cookies may not completely prevent information sharing with third parties, such as advertising partners.

By continuing to use our Site without changing your Cookie settings, you consent to our use of Cookies as described in this policy.

Depending on your location, you may have certain rights regarding your personal information. These rights may not be absolute and may only apply in specific circumstances. In some cases, we may decline your request as allowed by law.

• Right to Access / Know: You may request access to the personal information we hold about you, including details on how we use and share your information.
• Right to Delete: You may request the deletion of personal information we maintain about you.
• Right to Correct: You may request that we correct any inaccurate personal information we hold about you.
• Right of Portability: You may request a copy of your personal information in a readable format, and in certain circumstances, request that we transfer it to a third party.
• Restriction of Processing: You may request that we limit or stop processing your personal information in certain situations.
• Withdrawal of Consent: If we rely on your consent to process your personal information, you can withdraw this consent at any time.
• Appeal: If we decline your request, you may have the right to appeal our decision. Simply reply to our denial to initiate this process.
• Managing Communication Preferences: You may opt out of receiving promotional emails by clicking the unsubscribe option in our emails. However, you may still receive non-promotional communications, such as order confirmations or account-related messages.

You can exercise these rights by using the options provided on our Site or by contacting us directly using the details below.